How can I get my account unblocked?
You can reach out to our support team at support@userq.com for advice on how to move forward.
What happens when my account is blocked?
You will be restricted from accessing any further tests on UserQ and you will not be able to request a...
Why has my account been blocked?
Your account may be blocked due to one of the following reasons mentioned below: a. Tester score below 50% Our...
What are the consequences of being reported?
Every reported case is manually verified by us and if found to be valid, your score will be lowered and...
How long does it take to process my payout request?
Our team aims to fulfill payouts within 15 days of your request – pending quality check approvals. If we’re experiencing...
What documentation do I need when requesting a payout?
Along with a paypal or bank account, you will need to verify your identity before requesting a payout. You can...
When can I open a payout request?
Once you’ve earned a minimum of $30 in your wallet, you will be eligible to request for a payout.
Why have I been reported?
If your responses are deemed poor quality or show that you have not fully engaged with the test, or your...
How can I improve my score?
You can improve your rating by providing high-quality responses on future tests and even achieve a 100% rating over time....
What is a tester score and how is it assessed?
The tester score is an important measure of your performance as a tester. It is assessed by taking into consideration...
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