Last updated June 16, 2022
This privacy notice for Digital of Things DMCC (‘Company‘, ‘we‘, ‘us‘, or ‘,our‘,), describes how and why we might collect, store, use, and/or share your information when you use our services (‘Services‘), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you have any questions or concerns, please contact us at Digital of Things DMCC.
Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Payment Data. If you are a:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
ID Verification with Onfido.com:
UserQ is committed to ensuring the security and privacy of our platform, which includes a robust identity verification process. To verify user identities, UserQ utilizes third-party services provided by Onfido (https://onfido.com/). When you submit your identification documents for verification, please note that these documents are not stored on UserQ’s databases but securely maintained by Onfido.
In some cases, UserQ’s support team may need to manually process ID documents, particularly when the Optical Character Recognition (OCR) technology encounters difficulties in reading the information. During these instances, our support team exclusively consults documents from Onfido and never downloads or stores them on our devices. We retain only encrypted document numbers and document types, which are essential for preventing duplicate accounts, as Onfido may encounter challenges in handling such cases.
We prioritize the security of your personal information during this process. All communications between Onfido and UserQ occur using REST APIs over secure HTTPS connections and TLS 1.2. To further enhance security, a token authentication mechanism is employed.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
We use your personal information on the following bases (where permitted in accordance with applicable data protection laws):
(a) for our legitimate interests. Using your personal information helps us to operate, improve and minimise any disruption to the products, goods and services that we may offer to you. We also have a legitimate interest in sending you information on the products, services and offerings we believe will be of interest to you;
(b) because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract;
(c) because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose);
(d) to comply with legal and regulatory obligations; or
(e) if you have made the personal information publicly available.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:
We also may need to share your personal information in the following situations:
The information you submit may be transferred, stored and hosted outside of the United Arab Emirates or the country from which you may be accessing our Services, and may be transferred to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively. These and all other transmissions will remain secure and under our sole control.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside your home country, and you can exercise your rights effectively.
The information we collect includes:
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Under certain circumstances and under certain applicable data protection laws, you may also have the right to:
(a) Access your data – request a copy of your personal information that we process about you;
(b) Correct your data – request us to amend or update your personal information where it is inaccurate or incomplete;
(c) Erase your data – request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected;
(d) Restrict your data – request us temporarily or permanently to stop processing all or some of your personal data;
(e) Object to the use of your data – at any time, object to us processing your personal information where it is based exclusively on our legitimate interests (see above) or for direct marketing purposes;
(f) Receive or transmit your data in a machine-readable and structured format (otherwise known as “data portability”) – request the receipt or transmission of your personal information to another organisation, in a structured and machine-readable format;
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect information from children and we do not target our websites to children.
We may be required to update or change our Privacy Notice from time to time. We will upload an updated Privacy Notice on this website. If there are any significant changes to the Privacy Notice (e.g. if we decide to use your personal information in a manner different from that stated at the time it was collected), we will notify you by way of an email.
If you have questions or comments about this notice, you may email us or by post to:
Digital of Things DMCC
DMCC Business Centre
Level No 1
Jewellery & Gemplex 3
United Arab Emirates