FAQ

Creating an account with UserQ is quick and easy – all you need to do is fill in a profile and start taking tests. You can register as a tester here.

You’ll be able to create and run as many tests as you want on the UserQ platform, providing your account has enough credits.

Unfortunately, once your test is live, you won’t be able to edit it or make changes. So make sure you double check everything before hitting that publish button!

Five questions.

As a remote research tool, any user tests that require observation or in-person facilitation (such as focus groups) can’t be done on the UserQ platform. If you want to run in-person user research using primary research methods like focus groups, you can book a slot in our parent company, Digital of Things’ in-house UX lab – where you can access state-of-the-art tech and in-house expertise to support your design process.

User testing, whether it’s through online surveys or preference tests, assists businesses at each step of the website design process. The data collected from these different primary research methods provides key information about what designs, functionalities and navigation structures come together to create a seamless user experience.

If you’re completely new to user testing, don’t worry. UserQ is easy to use and guides you through each step of testing – from design to publishing. If you want to see how well your website functions before you fully develop it, you can carry out any of our remote tests to gain insights from real people in your local area. It’s as easy as that.

We bring researchers and testers together on an easily-accessible, powerful research platform. Researchers can easily create, publish and analyse tests that are filled out by real people in the MENA region (testers). Once a test goes live, the UserQ platform finds the perfect testers based on the parameters set by the researcher, and results can come in after as soon as a few minutes.

Using the UserQ platform, researchers get the invaluable insights they need to support their projects and design process in real time, and testers get paid for their time and thoughts.

UserQ is a user research platform that enables designers, managers and researchers to gain unique insights from testers in the MENA region about their digital products. You can build and publish your own tests, in English or Arabic, and easily analyse any data you collect through your UserQ account.

For testers, UserQ is a platform that pays you for your insights and opinions – it really is as simple as that.

Publishing a test is a set fee of 10 credits. If you want to use our panel, you can use credits to recruit. Depending on the size of the panel you select, and the type and length of your test, the amount of credits you need to use will change. Here’s an overview of average credit costs per respondent:

• Preference tests (short length tests) – 2 credits per tester
• Card sorting, tree testing and online survey (medium length tests) – 4 credits per tester

You can also use our credit estimate tool to work out an estimate of how many credits you’ll need to publish your test.

Credits are used to recruit testers for your projects and pay them for their time and insights. You’ll need credits to publish any tests using UserQ’s panel.

Credits start at $1 each, with the minimum number of credits you can buy at any one time is 50. If you’re buying 50 credits, you would pay $50 at $1 each. But when you choose to buy your credits in bulk (500 or more), you’ll qualify for a discount. Here’s how it would work:

• 500 credits = 5% discount, so you pay $475
• 1000 credits =10% discount, so you pay $900
• 1500 credits = 15% discount, so you pay $1275
• 2000 credits = 20% discount, so you pay $1600

The discounts are included on each transaction up to the next bracket, so if you buy between 500 and 1000 credits, you’ll get a 5% discount on your total. All you need to do is add credits to your basket and your discount will be automatically applied.

We offer you complete flexibility with our pay-as-you-go pricing, so you will only pay for what you use, without the need to commit to a subscription or contract. This means you can quickly scale your testing requirements up or down depending on the needs of your business.

Each credit costs $1. When your account has enough available credits, you will have access to an unlimited number of users, tests and respondents. When you publish your tests, you’ll need to use your credits to be able to recruit testers from the UserQ panel. If you want to use your own group of testers, you can get a free link to share with them to your test – no credits needed.

If you forget your login details, all you have to do is click the forgot password link on the login page. You’ll receive a reset link on the email you signed up with, and choose a new password.

The UserQ platform works by matching your profile to tests where researchers are looking for insights from a specific group of people. This means that we’ll use your demographic data such as gender, age or occupation to match you to the right tests. The researchers who create the tests won’t have access to this information – it’s only used by us at UserQ to make sure we send you the right tests.

Your data is always stored securely and safely on UserQ – only you will be able to access your sensitive information such as payment details and passwords.

All data that you provide in setting up your account, including private information and payment details – is safe with us. We are completely compliant with all data privacy laws in the UAE, and your security is our top priority.

Yes, of course! When you have created your test and it’s ready to be published, you can choose who will take the test by selecting the ‘Share the test link with your own panel’ option. Remember that if your testers don’t have a UserQ account, you won’t be able to access demographic data.
Even if you do use a panel from UserQ, once your test is live, you’ll still be able access and distribute a link to your test to your own pool of testers too.

When it comes to finding the right testers for your project, you have access to UserQ’s extensive panel of MENA-based testers – where you can build your own target group or select a random group of testers. You also have the option of recruiting your own testers and distributing your test to them yourself – however, this can be more time consuming and difficult to find local testers.

It’s easy to look at the data collected from your test, no matter the research methodology chosen, because UserQ displays it in an easy-to-understand way, with automatically-generated charts and diagrams.
You can also download insights using whatever parameters you want – choose to download the data from specific questions, filter out certain insights as you need, or download a general overview to identify any trends.

Once your online surveys or preferences tests are ready to be published, you’ll need to use credits to recruit testers from the UserQ panel so they can be compensated for their time. You can buy credits from your account dashboard.

If you’re planning to distribute your test to your own panel of testers, you won’t need to use any additional credits for that.

You’ll be able to create and run as many tests as you want on the UserQ platform, providing your account has enough credits.

We have access to an extensive pool of testers in the MENA region. So when you choose to recruit testers from the UserQ panel, your testers will be locals who can give their unique insights, fast, and offer accurate primary research data.

Using the UserQ panel, you have the option to create a specific target group to take your test, or select your panel randomly – the choice is yours

Yes, of course! When you have created your test and it’s ready to be published, you can choose who will take the test by selecting the ‘Share the test link with your own panel’ option. Remember that if your testers don’t have a UserQ account, you won’t be able to access demographic data.
Even if you do use a panel from UserQ, once your test is live, you’ll still be able access and distribute a link to your test to your own pool of testers too.

Unfortunately, once your test is live, you won’t be able to edit it or make changes. So make sure you double check everything before hitting that publish button!

Five questions.

You can buy credits through your UserQ account – and you can save money when you buy credits in bulk. Prices start at as little as $0.80 per credit.

Publishing a test is a set fee of 10 credits. If you want to use our panel, you can use credits to recruit. Depending on the size of the panel you select, and the type and length of your test, the amount of credits you need to use will change. Here’s an overview of average credit costs per respondent:

• Preference tests (short length tests) – 2 credits per tester
• Card sorting, tree testing and online survey (medium length tests) – 4 credits per tester

You can also use our credit estimate tool to work out an estimate of how many credits you’ll need to publish your test.

Credits are used to recruit testers for your projects and pay them for their time and insights. You’ll need credits to publish any tests using UserQ’s panel.

Credits start at $1 each, with the minimum number of credits you can buy at any one time is 50. If you’re buying 50 credits, you would pay $50 at $1 each. But when you choose to buy your credits in bulk (500 or more), you’ll qualify for a discount. Here’s how it would work:

• 500 credits = 5% discount, so you pay $475
• 1000 credits =10% discount, so you pay $900
• 1500 credits = 15% discount, so you pay $1275
• 2000 credits = 20% discount, so you pay $1600

The discounts are included on each transaction up to the next bracket, so if you buy between 500 and 1000 credits, you’ll get a 5% discount on your total. All you need to do is add credits to your basket and your discount will be automatically applied.

We offer you complete flexibility with our pay-as-you-go pricing, so you will only pay for what you use, without the need to commit to a subscription or contract. This means you can quickly scale your testing requirements up or down depending on the needs of your business.

Each credit costs $1. When your account has enough available credits, you will have access to an unlimited number of users, tests and respondents. When you publish your tests, you’ll need to use your credits to be able to recruit testers from the UserQ panel. If you want to use your own group of testers, you can get a free link to share with them to your test – no credits needed.

When it comes to finding the right testers for your project, you have access to UserQ’s extensive panel of MENA-based testers – where you can build your own target group or select a random group of testers. You also have the option of recruiting your own testers and distributing your test to them yourself – however, this can be more time consuming and difficult to find local testers.

As a remote research tool, any user tests that require observation or in-person facilitation (such as focus groups) can’t be done on the UserQ platform. If you want to run in-person user research using primary research methods like focus groups, you can book a slot in our parent company, Digital of Things’ in-house UX lab – where you can access state-of-the-art tech and in-house expertise to support your design process.

Each test you take on UserQ will be different, but you’ll find clear and easy to follow instructions on each one. All you have to do is open the test and follow along.
Remember, there are no wrong answers when taking a UserQ test – the most important thing is that you’re honest and express your opinions. Your insights are invaluable to the researchers who create the tests.

The researchers who create the test decide how long it runs for. That’s why it’s best that when you receive a notification for a test, you complete it as soon as you can. If you leave it for a few days, the test may end.

Because researchers are often looking for insights from a specific group of people, there isn’t a lot you can do to increase your chances of being chosen for a testing panel. But be patient, as our community of researchers are gathering insights for a range of digital experiences!

As a UserQ tester, you must get to the end of the test that you’re taking until you see a message that confirms that you’ve completed the test in order to be paid for your insights.
Guest testers aren’t compensated for their time, but you can create an account with us at UserQ to start earning money for your insights.

Whenever you fit the right requirements that a researcher is looking for, we’ll send you an email or notification to let you know you’ve been selected, and you can take the test. Please note that you can only complete one test at a time – so make sure you complete the one you’re on before moving onto another.

You will be paid a different amount depending on the type and length of the test you take. This information will be available to you before you start your test

Your UserQ wallet will be updated with your rewards soon after you complete a test.

If you notice a glitch in your test or that something doesn’t seem to be working, you should get in touch with us at UserQ.

Each test you take on UserQ will be different, but you’ll find clear and easy to follow instructions on each one. All you have to do is open the test and follow along.
Remember, there are no wrong answers when taking a UserQ test – the most important thing is that you’re honest and express your opinions. Your insights are invaluable to the researchers who create the tests.

The researchers who create the test decide how long it runs for. That’s why it’s best that when you receive a notification for a test, you complete it as soon as you can. If you leave it for a few days, the test may end.

Because researchers are often looking for insights from a specific group of people, there isn’t a lot you can do to increase your chances of being chosen for a testing panel. But be patient, as our community of researchers are gathering insights for a range of digital experiences!

As a UserQ tester, you must get to the end of the test that you’re taking until you see a message that confirms that you’ve completed the test in order to be paid for your insights.
Guest testers aren’t compensated for their time, but you can create an account with us at UserQ to start earning money for your insights.

Whenever you fit the right requirements that a researcher is looking for, we’ll send you an email or notification to let you know you’ve been selected, and you can take the test. Please note that you can only complete one test at a time – so make sure you complete the one you’re on before moving onto another.

It’s easy to become a UserQ tester, and you just need to take a few steps to get started:

• Create a UserQ tester account on a PC or mobile device
• Fill out your details so we can match you to the right tests
• Wait to be selected!

Creating an account with UserQ is quick and easy – all you need to do is fill in a profile and start taking tests. You can register as a tester here.

You will be paid a different amount depending on the type and length of the test you take. This information will be available to you before you start your test

Your UserQ wallet will be updated with your rewards soon after you complete a test.