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How many credits do I need to recruit testers from the UserQ panel?

If you wish to recruit from UserQ panel, you have the option to recruit using credits or pay with your...

How do I know if my request has been reviewed?

You will be notified about the status of your request via email. You can also visit the results page of...

What happens after I report a tester?

Every report is reviewed by our QA team. Once it is found to be valid (as per our quality guidelines),...

When can I start reporting testers?

You can start reporting testers as soon as your test is live and the first response is received. While you...

Who can I report on my tests?

You can only report UQ testers that were chosen from our tester panel and not unknown testers from a shared...

How do I report a tester who has provided poor or inappropriate feedback to a test?

If you encounter a tester who has failed to meet quality standards or our Terms of Use, you can report...

Can I download data if I’ve self-recruited for my test?

Yes! Even if you use your own panel, testers’ insights will all still be recorded and available on the UserQ...

How do I analyse my results?

It’s easy to look at the data collected from your test, no matter the research methodology chosen, because UserQ displays...

How can I see the results of my test?

Once your test has a few responses, you’ll be able to access all of the insights and data collected throughout...

How do I pay for a test I create and launch?

Once your online surveys or preferences tests are ready to be published, you’ll need to use credits to recruit testers...

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