Free 30-day trial when using your own participants. Get 15% off when recruiting from the UserQ Panel, with code HELLO15

Privacy Policy

Last updated June 16, 2022

This privacy notice for Digital of Things DMCC (‘Company‘, ‘we‘, ‘us‘, or ‘,our‘,), describes how and why we might collect, store, use, and/or share your information when you use our services (‘Services‘), such as when you:

visit UserQ, or any website or platform of ours that links to this privacy notice; and
engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you have any questions or concerns, please contact us at Digital of Things DMCC.

1. What information do we collect?

Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
financial data
student data

Payment Data. If you are a:

researcher and/or business using our website to administer tests, we may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s): here.
a tester using the website to participate in tests, we may collect your bank account information when you sign up to the website and such information shall be processed by us and our appointed bank in order to administer any payments to you.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

ID Verification with Onfido.com:
UserQ is committed to ensuring the security and privacy of our platform, which includes a robust identity verification process. To verify user identities, UserQ utilizes third-party services provided by Onfido (https://onfido.com/). When you submit your identification documents for verification, please note that these documents are not stored on UserQ’s databases but securely maintained by Onfido.

In some cases, UserQ’s support team may need to manually process ID documents, particularly when the Optical Character Recognition (OCR) technology encounters difficulties in reading the information. During these instances, our support team exclusively consults documents from Onfido and never downloads or stores them on our devices. We retain only encrypted document numbers and document types, which are essential for preventing duplicate accounts, as Onfido may encounter challenges in handling such cases.

We prioritize the security of your personal information during this process. All communications between Onfido and UserQ occur using REST APIs over secure HTTPS connections and TLS 1.2. To further enhance security, a token authentication mechanism is employed.

If you wish to delete your ID document, please refer to the “26. Identity Verification” section of our Terms of Use. Your privacy and security are of utmost importance to us, and we are dedicated to safeguarding your information throughout your UserQ experience.

2. How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

We use your personal information on the following bases (where permitted in accordance with applicable data protection laws):
(a) for our legitimate interests. Using your personal information helps us to operate, improve and minimise any disruption to the products, goods and services that we may offer to you. We also have a legitimate interest in sending you information on the products, services and offerings we believe will be of interest to you;
(b) because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract;
(c) because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose);
(d) to comply with legal and regulatory obligations; or
(e) if you have made the personal information publicly available.

3. When and with whom do we share your personal information?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

Sales & Marketing Tools
Data Analytics Services
Payment Processors

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

The information you submit may be transferred, stored and hosted outside of the United Arab Emirates or the country from which you may be accessing our Services, and may be transferred to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively. These and all other transmissions will remain secure and under our sole control.

We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside your home country, and you can exercise your rights effectively.

4. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit.

5. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. What are your privacy rights?

If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Under certain circumstances and under certain applicable data protection laws, you may also have the right to:
(a) Access your data – request a copy of your personal information that we process about you;
(b) Correct your data – request us to amend or update your personal information where it is inaccurate or incomplete;
(c) Erase your data – request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected;
(d) Restrict your data – request us temporarily or permanently to stop processing all or some of your personal data;
(e) Object to the use of your data – at any time, object to us processing your personal information where it is based exclusively on our legitimate interests (see above) or for direct marketing purposes;
(f) Receive or transmit your data in a machine-readable and structured format (otherwise known as “data portability”) – request the receipt or transmission of your personal information to another organisation, in a structured and machine-readable format;

Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us.

8. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. Do we make updates to this notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. Hyperlinks

Our websites may provide links to third-party websites for your convenience. If you access those links, you will leave our website. We do not control those websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Notice does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third-party company’s privacy policy.

11. Children

We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect information from children and we do not target our websites to children.

12. Notification of changes

We may be required to update or change our Privacy Notice from time to time. We will upload an updated Privacy Notice on this website. If there are any significant changes to the Privacy Notice (e.g. if we decide to use your personal information in a manner different from that stated at the time it was collected), we will notify you by way of an email.