FAQ

User testing, whether it’s through online surveys or preference tests, assists businesses at each step of the website design process. The data collected from these different primary research methods provides key information about what designs, functionalities and navigation structures come together to create a seamless user experience.

If you’re completely new to user testing, don’t worry. UserQ is easy to use and guides you through each step of testing – from design to publishing. If you want to see how well your website functions before you fully develop it, you can carry out any of our remote tests to gain insights from real people in your local area. It’s as easy as that.

We bring researchers and testers together on an easily-accessible, powerful research platform. Researchers can easily create, publish and analyse tests that are filled out by real people in the MENA region (testers). Once a test goes live, the UserQ platform finds the perfect testers based on the parameters set by the researcher, and results can come in after as soon as a few minutes.

Using the UserQ platform, researchers get the invaluable insights they need to support their projects and design process in real time, and testers get paid for their time and thoughts.

UserQ is a user research platform that enables designers, managers and researchers to gain unique insights from testers in the MENA region about their digital products. You can build and publish your own tests, in English or Arabic, and easily analyse any data you collect through your UserQ account.

For testers, UserQ is a platform that pays you for your insights and opinions – it really is as simple as that.

If you forget your login details, all you have to do is click the forgot password link on the login page. You’ll receive a reset link on the email you signed up with, and choose a new password.

The UserQ platform works by matching your profile to tests where researchers are looking for insights from a specific group of people. This means that we’ll use your demographic data such as gender, age or occupation to match you to the right tests. The researchers who create the tests won’t have access to this information – it’s only used by us at UserQ to make sure we send you the right tests.

Your data is always stored securely and safely on UserQ – only you will be able to access your sensitive information such as payment details and passwords.

All data that you provide in setting up your account, including private information and payment details – is safe with us. We are completely compliant with all data privacy laws in the UAE, and your security is our top priority.

If you try to access a workspace from which you have been removed, you will land on a "no access" page.

No, a member cannot leave the only workspace they are part of. They must have at least one workspace attached to their profile.

No, an admin cannot delete the only workspace they have. If necessary, they will need to delete their account to remove the final workspace.

You can add up to 10 members to a workspace.

Yes, you can share credits and access projects within workspaces. This feature enhances collaboration by allowing you to utilise shared resources and work together seamlessly on various projects.

Our team plan allows you to create and share multiple workspaces and projects to collaborate with team members efficiently.

If you decide to cancel your subscription, you can do so at any time. For monthly subscribers, the cancellation will take effect at the end of the current billing cycle. For annual subscribers, the cancellation will take effect at the end of the yearly term.

Yes, you can switch between monthly and annual billing. If you’re on a monthly plan and decide to switch to the annual plan, the change will take effect at the end of your current billing cycle.

By choosing annual billing, you save 15% on the total cost compared to monthly billing. The annual plan costs $960 per year ($80 per month), while the monthly billing option costs $1,140 per year ($95 per month).

The team plan is priced at $95 per month if you choose to be billed monthly. However, if you opt for annual billing, the cost is $80 per month, which saves you 15%.

If you wish to recruit from UserQ panel, you have the option to recruit using credits or pay with your credit card when publishing your test. The number of credits required varies based on the size of the panel selected and the duration of your test. Here's an overview of the average credit costs per respondent:

• Short test (0-3 min): 2 credits per response
• Medium-length test (3-7 min): 4 credits per response
• Long test (>7 min): 6 credits per response

You will be notified about the status of your request via email. You can also visit the results page of the relevant test to view the full list of reports that have been approved or declined.

Every report is reviewed by our QA team. Once it is found to be valid (as per our quality guidelines), the tester’s score will be lowered. We will also issue a credit refund and hide these tester(s) from your test results.

You can start reporting testers as soon as your test is live and the first response is received. While you have the option to report multiple testers from a test, please note that you can only send a single request per test. All individual reports are collated as one request, per test. So make sure to save all your selections and notes in the draft mode - until you’ve received all the results and are ready to submit the final request.

You can only report UQ testers that were chosen from our tester panel and not unknown testers from a shared link. In case of approved requests, those testers’ contributions will be hidden from the test report.

If you encounter a tester who has failed to meet quality standards or our Terms of Use, you can report them through the following procedure:

Step 1:
Download the xlsx report from the results page of your test and analyse feedback from all the participants.

Step 2:
Note down every participant you want to report (eg. Participant 4, 82 etc). Please note that you can only report testers on the UserQ panel and not unknown participants that have accessed tests from shared links.

Step 3:
Return to the online results page and click on the ‘Report Testers’ button available in the top right corner. You can also select them individually from each question/task from the test results page.

Step 4:
Select all the testers you want to report from the list and add all the violations you are reporting them for - including any additional notes you want to highlight. Please make sure the feedback is accurate, in order to avoid delays.

Step 5:
Submit your reporting request once you are ready. Please note that you can only submit 1 request per test. So make sure that you have received all responses from your test, before submitting the report to our QA team.

We will review your request based on our guidelines and either approve or decline every single request.

Yes! Even if you use your own panel, testers’ insights will all still be recorded and available on the UserQ platform. You can view, analyse and download information the same way you could if you used a target panel from UserQ’s network.

It’s easy to look at the data collected from your test, no matter the research methodology chosen, because UserQ displays it in an easy-to-understand way, with automatically-generated charts and diagrams.
You can also download insights using whatever parameters you want – choose to download the data from specific questions, filter out certain insights as you need, or download a general overview to identify any trends.

Once your online surveys or preferences tests are ready to be published, you’ll need to use credits to recruit testers from the UserQ panel so they can be compensated for their time. You can buy credits from your account dashboard.

If you’re planning to distribute your test to your own panel of testers, you won’t need to use any additional credits for that.

You’ll be able to create and run as many tests as you want on the UserQ platform, providing your account has enough credits.

We have access to an extensive pool of testers in the MENA region. So when you choose to recruit testers from the UserQ panel, your testers will be locals who can give their unique insights, fast, and offer accurate primary research data.

Using the UserQ panel, you have the option to create a specific target group to take your test, or select your panel randomly – the choice is yours

Yes, of course! When you have created your test and it’s ready to be published, you can choose who will take the test by selecting the ‘Share the test link with your own panel’ option. Remember that if your testers don’t have a UserQ account, you won’t be able to access demographic data.
Even if you do use a panel from UserQ, once your test is live, you’ll still be able access and distribute a link to your test to your own pool of testers too.

Unfortunately, once your test is live, you won’t be able to edit it or make changes. So make sure you double check everything before hitting that publish button!

After logging into your researcher profile, you can purchase credits from the Bulk Buy page at this link: https://app.userq.com/r/buy-credits.

You can save up to 20% when buying credits in bulk and utilise them whenever necessary.

For our pay-as-you-go pricing, publishing a test is a set fee of 29 credits or $29. Our Team Plan has no limitations on the features, so you can publish as many tests as you need, for free.

Credits are used to recruit testers for your projects and pay them for their time and insights. You’ll need credits to publish any tests using UserQ’s panel. Credits start at $1 each, with the minimum number of credits you can buy at any one time being 50.

Here’s how bulk buying works:

• 500 credits = 5% discount, so you pay $475 (0.95$ per credit)
• 1000 credits = 10% discount, so you pay $900 (0.90$ per credit)
• 1500 credits = 15% discount, so you pay $1275 (0.85$ per credit)
• 2000 credits = 20% discount, so you pay $1600 (0.80$ per credit)

The discounts are included on each transaction up to the next bracket, so if you buy between 500 and 1000 credits, you’ll get a 5% discount on your total. All you need to do is add credits to your basket and your discount will be automatically applied.

We offer complete flexibility with our pay-as-you-go pricing, ensuring you only pay for what you use, without the need for a subscription or contract. This allows you to quickly adjust your testing requirements to match your business needs. Starting 1st July 2024, our publishing fee on the pay-as-you-go plan is $29 per test. Each credit costs $1.

When you publish your tests or recruit testers from the UserQ panel, you'll need to use credits from your wallet or credit card to finalise your order. Once the order is complete, you can obtain a shareable link for your testers to take the test without any additional credit requirements.

When it comes to finding the right testers for your project, you have access to UserQ’s extensive panel of MENA-based testers – where you can build your own target group or select a random group of testers. You also have the option of recruiting your own testers and distributing your test to them yourself – however, this can be more time consuming and difficult to find local testers.

As a remote research tool, any user tests that require observation or in-person facilitation (such as focus groups) can’t be done on the UserQ platform. If you want to run in-person user research using primary research methods like focus groups, you can book a slot in our parent company, Digital of Things’ in-house UX lab - where you can access state-of-the-art tech and in-house expertise to support your design process.

It’s easy to look at the data collected from your test, no matter the research methodology chosen, because UserQ displays it in an easy-to-understand way, with automatically-generated charts and diagrams.
You can also download insights using whatever parameters you want – choose to download the data from specific questions, filter out certain insights as you need, or download a general overview to identify any trends.

You’ll be able to create and run as many tests as you want on the UserQ platform, providing your account has enough credits.

Unfortunately, once your test is live, you won’t be able to edit it or make changes. So make sure you double check everything before hitting that publish button!

As a remote research tool, any user tests that require observation or in-person facilitation (such as focus groups) can’t be done on the UserQ platform. If you want to run in-person user research using primary research methods like focus groups, you can book a slot in our parent company, Digital of Things’ in-house UX lab - where you can access state-of-the-art tech and in-house expertise to support your design process.

Yes, you can switch between monthly and annual billing. If you’re on a monthly plan and decide to switch to the annual plan, the change will take effect at the end of your current billing cycle.

By choosing annual billing, you save 15% on the total cost compared to monthly billing. The annual plan costs $960 per year ($80 per month), while the monthly billing option costs $1,140 per year ($95 per month).

The team plan is priced at $95 per month if you choose to be billed monthly. However, if you opt for annual billing, the cost is $80 per month, which saves you 15%.

After logging into your researcher profile, you can purchase credits from the Bulk Buy page at this link: https://app.userq.com/r/buy-credits.

You can save up to 20% when buying credits in bulk and utilise them whenever necessary.

For our pay-as-you-go pricing, publishing a test is a set fee of 29 credits or $29. Our Team Plan has no limitations on the features, so you can publish as many tests as you need, for free.

Credits are used to recruit testers for your projects and pay them for their time and insights. You’ll need credits to publish any tests using UserQ’s panel. Credits start at $1 each, with the minimum number of credits you can buy at any one time being 50.

Here’s how bulk buying works:

• 500 credits = 5% discount, so you pay $475 (0.95$ per credit)
• 1000 credits = 10% discount, so you pay $900 (0.90$ per credit)
• 1500 credits = 15% discount, so you pay $1275 (0.85$ per credit)
• 2000 credits = 20% discount, so you pay $1600 (0.80$ per credit)

The discounts are included on each transaction up to the next bracket, so if you buy between 500 and 1000 credits, you’ll get a 5% discount on your total. All you need to do is add credits to your basket and your discount will be automatically applied.

We offer complete flexibility with our pay-as-you-go pricing, ensuring you only pay for what you use, without the need for a subscription or contract. This allows you to quickly adjust your testing requirements to match your business needs. Starting 1st July 2024, our publishing fee on the pay-as-you-go plan is $29 per test. Each credit costs $1.

When you publish your tests or recruit testers from the UserQ panel, you'll need to use credits from your wallet or credit card to finalise your order. Once the order is complete, you can obtain a shareable link for your testers to take the test without any additional credit requirements.

We have access to an extensive pool of testers in the MENA region. So when you choose to recruit testers from the UserQ panel, your testers will be locals who can give their unique insights, fast, and offer accurate primary research data.

Using the UserQ panel, you have the option to create a specific target group to take your test, or select your panel randomly – the choice is yours

Yes, of course! When you have created your test and it’s ready to be published, you can choose who will take the test by selecting the ‘Share the test link with your own panel’ option. Remember that if your testers don’t have a UserQ account, you won’t be able to access demographic data.
Even if you do use a panel from UserQ, once your test is live, you’ll still be able access and distribute a link to your test to your own pool of testers too.

When it comes to finding the right testers for your project, you have access to UserQ’s extensive panel of MENA-based testers – where you can build your own target group or select a random group of testers. You also have the option of recruiting your own testers and distributing your test to them yourself – however, this can be more time consuming and difficult to find local testers.

Every report is reviewed by our QA team. Once it is found to be valid (as per our quality guidelines), the tester’s score will be lowered. We will also issue a credit refund and hide these tester(s) from your test results.

You can start reporting testers as soon as your test is live and the first response is received. While you have the option to report multiple testers from a test, please note that you can only send a single request per test. All individual reports are collated as one request, per test. So make sure to save all your selections and notes in the draft mode - until you’ve received all the results and are ready to submit the final request.

You can only report UQ testers that were chosen from our tester panel and not unknown testers from a shared link. In case of approved requests, those testers’ contributions will be hidden from the test report.

If you encounter a tester who has failed to meet quality standards or our Terms of Use, you can report them through the following procedure:

Step 1:
Download the xlsx report from the results page of your test and analyse feedback from all the participants.

Step 2:
Note down every participant you want to report (eg. Participant 4, 82 etc). Please note that you can only report testers on the UserQ panel and not unknown participants that have accessed tests from shared links.

Step 3:
Return to the online results page and click on the ‘Report Testers’ button available in the top right corner. You can also select them individually from each question/task from the test results page.

Step 4:
Select all the testers you want to report from the list and add all the violations you are reporting them for - including any additional notes you want to highlight. Please make sure the feedback is accurate, in order to avoid delays.

Step 5:
Submit your reporting request once you are ready. Please note that you can only submit 1 request per test. So make sure that you have received all responses from your test, before submitting the report to our QA team.

We will review your request based on our guidelines and either approve or decline every single request.

If you try to access a workspace from which you have been removed, you will land on a "no access" page.

No, a member cannot leave the only workspace they are part of. They must have at least one workspace attached to their profile.

No, an admin cannot delete the only workspace they have. If necessary, they will need to delete their account to remove the final workspace.

You can add up to 10 members to a workspace.

Yes, you can share credits and access projects within workspaces. This feature enhances collaboration by allowing you to utilise shared resources and work together seamlessly on various projects.

Our team plan allows you to create and share multiple workspaces and projects to collaborate with team members efficiently.

You will be restricted from accessing any further tests on UserQ and you will not be able to request a payout from your wallet.

Your account may be blocked due to one of the following reasons mentioned below:

a. Tester score below 50%
Our system automatically blocks testers profiles whose scores have fallen below 50%. This means that your overall responses on tests were unsatisfactory and have been flagged by researchers over time - resulting in your score falling below 50%.

b. Duplicated identity
We frequently  evaluate your profile details and activity on the platform to ensure you are in full compliance with our terms of use. If we identify that you are operating multiple accounts, we will proceed to block all accounts that could be related to such activity, as this is considered to be a direct violation of our terms of use. For guidance on how you can move forward, please get in touch with our support team at support@userq.com.

c. Minor
Our platform adheres to age restrictions as outlined in our terms of use and as such, access is limited to individuals under the age of 18. If you fall in this category, we encourage you to review the terms of use for more information and explore the platform once you meet the necessary age criteria.

d. Repeated attempts to upload ID documentation
If you are unsuccessful in uploading your ID documentation within 2 attempts, our system will automatically impose a block on your account. You will need to wait 24 hours before you will be able to try again.

Here are some tips you can follow when attempting to upload your ID document:

• Ensure to upload a clear and high quality image
• Ensure you're uploading an ID document (e.g., ID card, passport, driver's license) that is accepted on our platform 
• Confirm that the document is valid and not expired. 

If you require further assistance or have any questions, please feel free to reach out to our support team for prompt help and guidance.

Every reported case is manually verified by us and if found to be valid, your score will be lowered and in some cases, your account may be blocked or suspended.  In the case of a blocking or suspension, you will not be able to take any further tests and your payout will be frozen. 

If you need any clarification regarding this or help moving forward, you can always reach out to us at support@userq.com

Our team aims to fulfill payouts within 15 days of your request - pending quality check approvals. If we're experiencing a high volume of requests, it can take up to 30 days to review and process your payout.

Along with a paypal or bank account, you will need to verify your identity before requesting a payout. You can verify your identity by following the instructions available on your dashboard. Please ensure to have a valid ID document (such as national identity card, driver’s license etc.) on hand when beginning the verification process. It is also important to make sure that the information provided in your ID document matches with the information on your tester profile.

Additionally, your bank account or PayPal account will need to be registered under your verified name. If this is not the case, we will not be able to process a payout on your behalf. 

Once you’ve earned a minimum of $30 in your wallet, you will be eligible to request for a payout.

If your responses are deemed poor quality or show that you have not fully engaged with the test, or your profile information appears to be inaccurate - you will be reported by a researcher or our quality assurance team.

You can improve your rating by providing high-quality responses on future tests and even achieve a 100% rating over time. When taking a test, make sure to keep these simple tips in mind:

Carefully read all instructions and questions before attempting to answer or complete a task
Take your time and avoid rushing through the test
Be clear and specific in your responses, provide as much detail as possible when asked to explain the reasoning behind your choice

The tester score is an important measure of your performance as a tester. It is assessed by taking into consideration the quality of your test responses, your engagement and behaviour, and compliance with our Terms of Use. You can find your rating displayed in the profile section of your account and this will be updated regularly based on your activity on the platform. Providing inaccurate, incoherent or guessed responses will result in a negative impact on your score.

Please note that the UserQ quality assurance team manually reviews every entry and reports any tester who does not meet our standards. Failure to follow the guidelines can have a negative impact on your tester score and your account may be blocked or suspended in some cases.

Verifying your identity at sign-up is not a requirement for accessing or taking tests on UserQ. However, at the time of requesting a payout, you will be required to provide a valid ID document, in line with our Terms of Use. To avoid any delays or issues in the process, please ensure to provide accurate information that matches your ID document when creating your profile.

You will always be paid in US dollars ($) for each test you take.

You will be paid a different amount depending on the type and length of the test you take. This information will be available to you before you start your test

Your UserQ wallet will be updated with your rewards soon after you complete a test.

If you notice a glitch in your test or that something doesn’t seem to be working, you should get in touch with us at UserQ.

Each test you take on UserQ will be different, but you’ll find clear and easy to follow instructions on each one. All you have to do is open the test and follow along.
Remember, there are no wrong answers when taking a UserQ test – the most important thing is that you’re honest and express your opinions. Your insights are invaluable to the researchers who create the tests.

The researchers who create the test decide how long it runs for. That’s why it’s best that when you receive a notification for a test, you complete it as soon as you can. If you leave it for a few days, the test may end.

Our community of researchers are actively gathering insights for a range of digital experiences, so make sure to sign-in regularly to check for tests and keep an eye out for our emails!

Additionally, it's important to maintain a high tester score. The higher your score, the more tests you will be able to see.

As a UserQ tester, you must get to the end of the test that you’re taking until you see a message that confirms that you’ve completed the test in order to be paid for your insights.
Guest testers aren’t compensated for their time, but you can create an account with us at UserQ to start earning money for your insights.

Whenever you fit the right requirements that a researcher is looking for, we’ll send you an email or notification to let you know you’ve been selected, and you can take the test. Please note that you can only complete one test at a time – so make sure you complete the one you’re on before moving onto another.

It’s easy to become a UserQ tester, and you just need to take a few steps to get started:

• Create a UserQ tester account on a PC or mobile device
• Fill out your details so we can match you to the right tests
• Wait to be selected!

Creating an account with UserQ is quick and easy – all you need to do is fill in a profile and start taking tests. You can register as a tester here.

It’s easy to become a UserQ tester, and you just need to take a few steps to get started:

• Create a UserQ tester account on a PC or mobile device
• Fill out your details so we can match you to the right tests
• Wait to be selected!

Creating an account with UserQ is quick and easy – all you need to do is fill in a profile and start taking tests. You can register as a tester here.

You will be restricted from accessing any further tests on UserQ and you will not be able to request a payout from your wallet.

Your account may be blocked due to one of the following reasons mentioned below:

a. Tester score below 50%
Our system automatically blocks testers profiles whose scores have fallen below 50%. This means that your overall responses on tests were unsatisfactory and have been flagged by researchers over time - resulting in your score falling below 50%.

b. Duplicated identity
We frequently  evaluate your profile details and activity on the platform to ensure you are in full compliance with our terms of use. If we identify that you are operating multiple accounts, we will proceed to block all accounts that could be related to such activity, as this is considered to be a direct violation of our terms of use. For guidance on how you can move forward, please get in touch with our support team at support@userq.com.

c. Minor
Our platform adheres to age restrictions as outlined in our terms of use and as such, access is limited to individuals under the age of 18. If you fall in this category, we encourage you to review the terms of use for more information and explore the platform once you meet the necessary age criteria.

d. Repeated attempts to upload ID documentation
If you are unsuccessful in uploading your ID documentation within 2 attempts, our system will automatically impose a block on your account. You will need to wait 24 hours before you will be able to try again.

Here are some tips you can follow when attempting to upload your ID document:

• Ensure to upload a clear and high quality image
• Ensure you're uploading an ID document (e.g., ID card, passport, driver's license) that is accepted on our platform 
• Confirm that the document is valid and not expired. 

If you require further assistance or have any questions, please feel free to reach out to our support team for prompt help and guidance.

Every reported case is manually verified by us and if found to be valid, your score will be lowered and in some cases, your account may be blocked or suspended.  In the case of a blocking or suspension, you will not be able to take any further tests and your payout will be frozen. 

If you need any clarification regarding this or help moving forward, you can always reach out to us at support@userq.com

If your responses are deemed poor quality or show that you have not fully engaged with the test, or your profile information appears to be inaccurate - you will be reported by a researcher or our quality assurance team.

The tester score is an important measure of your performance as a tester. It is assessed by taking into consideration the quality of your test responses, your engagement and behaviour, and compliance with our Terms of Use. You can find your rating displayed in the profile section of your account and this will be updated regularly based on your activity on the platform. Providing inaccurate, incoherent or guessed responses will result in a negative impact on your score.

Please note that the UserQ quality assurance team manually reviews every entry and reports any tester who does not meet our standards. Failure to follow the guidelines can have a negative impact on your tester score and your account may be blocked or suspended in some cases.

If you notice a glitch in your test or that something doesn’t seem to be working, you should get in touch with us at UserQ.

Each test you take on UserQ will be different, but you’ll find clear and easy to follow instructions on each one. All you have to do is open the test and follow along.
Remember, there are no wrong answers when taking a UserQ test – the most important thing is that you’re honest and express your opinions. Your insights are invaluable to the researchers who create the tests.

The researchers who create the test decide how long it runs for. That’s why it’s best that when you receive a notification for a test, you complete it as soon as you can. If you leave it for a few days, the test may end.

Our community of researchers are actively gathering insights for a range of digital experiences, so make sure to sign-in regularly to check for tests and keep an eye out for our emails!

Additionally, it's important to maintain a high tester score. The higher your score, the more tests you will be able to see.

As a UserQ tester, you must get to the end of the test that you’re taking until you see a message that confirms that you’ve completed the test in order to be paid for your insights.
Guest testers aren’t compensated for their time, but you can create an account with us at UserQ to start earning money for your insights.

Whenever you fit the right requirements that a researcher is looking for, we’ll send you an email or notification to let you know you’ve been selected, and you can take the test. Please note that you can only complete one test at a time – so make sure you complete the one you’re on before moving onto another.

Along with a paypal or bank account, you will need to verify your identity before requesting a payout. You can verify your identity by following the instructions available on your dashboard. Please ensure to have a valid ID document (such as national identity card, driver’s license etc.) on hand when beginning the verification process. It is also important to make sure that the information provided in your ID document matches with the information on your tester profile.

Additionally, your bank account or PayPal account will need to be registered under your verified name. If this is not the case, we will not be able to process a payout on your behalf. 

Once you’ve earned a minimum of $30 in your wallet, you will be eligible to request for a payout.

You will always be paid in US dollars ($) for each test you take.

You will be paid a different amount depending on the type and length of the test you take. This information will be available to you before you start your test

Your UserQ wallet will be updated with your rewards soon after you complete a test.